Terms and Conditions

Terms & Conditions V2 Nov 18

To enrol at Play & Learn you will be required to complete our enrolment process which
includes agreeing to abide by and adhere to the conditions below and to read our Privacy

In these Terms and Conditions, the following expressions have the following meaning:
Centre The host play centre
Centre Head Office Play & Learn Education Ltd
Unit C, Greatham Road Industrial Estate
Greatham Road
Herts WD23 2NZ

Fees The Centre's published fees which cover tuition fees only.
Pupil any child enrolled at Play and Learn.
Head the Schools Head of Education.
Parent the signatory or signatories to the application form.
Centre Rules Rules of Play, policies and procedures and regulations.
Term the Academic Term at Play and Learn will vary from year to year.


(a) A legally binding Agreement is made upon the registration of the Pupil. For avoidance of any
doubt, the contract arising upon registration is made between the Centre and the Parent signing
the Pupil's registration form. Where that form is signed by more than one party, then
responsibility of those parties is joint.
(b) In entering into the Agreement the Parent agrees that they and the Pupil will:
i. Be bound by the Centre Rules and by these Terms and Conditions; and
ii. Support the Centre in maintaining its good standards of behaviour and discipline and adhere
to the code of conduct.
(c) The rights of the Centre under this Agreement will not be waived even if these Terms and
Conditions are not enforced.

(a)When entering the Centre, Pupils and Parents are bound by the centres Rules of Play which
• Parents/guardians must supervise children at all times.
• The Centre staff are there to assist you, not take responsibility for the child.
• Children who are unwell must not use the playframes.
• Height and age restrictions are in force for the safety of all children, and Centre staff will
enforce them.
• Children must remove their shoes before entering the playframes.
• No food, drinks, sweets or chewing gum are allowed on the playframes.
• The Centre does not accept any responsibility for theft or loss of personal items whilst on
the premises.
• Customers are not permitted to consume their own food or drink on the premises.
• In the event of an emergency, the Centre staff will evacuate the playframes and classrooms
and children will be taken to the assembly point in line with Company procedures.
(b) Pupils are permitted to play at the Centre for a maximum of one hour only free of charge. This
can be either one hour before or one hour following the lesson. Please be aware of the centres
closing times; all free play will have to conclude by that time. No other concessions apply.

If you are permitted to remain in the building after the centre closes to the public the play
frames will be closed and unsupervised and therefore any parents who allow their
children to play in the centre do so at their own risk and must retain full responsibility for
(c) Parents/guardians must remain in the Centre whilst Pupils attend their lessons unless
prior consent by The Head has been given.

(a) Fees payable to the School cover the cost of providing the lesson only. Food, drink and
play in the Centre are provided free of charge, are done so at the Centre’s discretion
and can be withdrawn at any time.
(b) Fees are payable termly in advance by Direct Debit. The due date of your fees will be
printed on your invoice. We do not accept cheques.
(c) It is your responsibility to inform us of any changes to your billing or contact
(d) Your invoice will be divided into two parts, one taken on the first of the month before
the end of a term with the second being taken at the beginning of the following
(e) If payment is not received by the first day of the Term, the School will suspend its
provision of services. However, this does not release you from your contractual
(f) No reduction will be made from the Fees where teaching is reduced because of
exclusion, in accordance with clause 9, or matters outside the control of the School. If
the School has to close temporarily due to emergency, the Term will not be extended.
(g) The School reserves the right to increase Fees annually.

(a) No refund of Centre Fees shall be due in the event of non-attendance by a Pupil. Lessons
will not be repeated. However, the resources used in that lesson will be made available
(where possible) to the student upon request.

(b) If the Centre fails to provide a lesson due to teacher absence, every effort will be made to
provide a substitute lesson at another time within the academic year or a refund may be
offered where this is not possible.
(c) In the case of severe weather, lessons will continue unless Parents are contacted directly
by the Centre to cancel. In this eventuality, an alternative lesson will be arranged or the
lesson will be refunded.

The Parent authorises the Head and his staff while in loco Parentis to take or authorise in
good faith all decisions affecting the welfare of a student. Parents’ consent to such physical
contact with a Pupil as may be lawful, appropriate and proper for teaching and to provide
comfort to a student in distress or to maintain safety and good order.

(a) Before the end of term, Play & Learn will write to parents to give them a date to
inform The Centre of the parent’s intention to stop the lessons. This date will be 4
weeks before the end of the teaching term. Notice must be received before or on the
deadline date to avoid being charged for the following term.
(b) If written notice is not received by the specified date, the Parent’s Direct Debit will be
taken for the following term. This payment is non-refundable.
(c) Written notice will only be accepted if received and acknowledged in writing within 7
days of receipt. The Parent must contact the School promptly if no such
acknowledgement is received.
(a) The Pupil may be excluded for a fixed period of time and/or permanently excluded for:

i. A breach of Centre Rules and/or code of conduct;
ii. Non-payment of Fees; or
iii. If in the Head’s considered opinion the Parent’s behaviour is unreasonable and
is likely to affect adversely the Pupil or other Pupils or staff at the Centre, or to
bring the Centre into disrepute.

Such Fixed Period or Permanent Exclusion will be at the discretion of the Head.

(b) In all cases of exclusion, full Fees will remain payable for the Term in which it occurs.
(c) A Pupil who has been withdrawn, excluded, suspended or expelled from the Centre has no
right to enter the Centre premises without the prior written permission of the Head.
(a) The Parent must supply all details of the Pupil’s medical history and/or allergies to the
Centre and must notify the Centre immediately if there are any changes to the information
(b) The Parent grants the Head (or the person with responsibility for the Pupil at the relevant
time) full authority to give consent to the carrying out of any emergency medical
treatment or anaesthetic certified by a medical practitioner to be necessary for the Pupil, if
the Parent cannot be contacted immediately by the Centre.

(a) The Parent will notify the Head immediately of any parental responsibility agreement or
court order relating to the Pupil (e.g. residence, contact, prohibited steps, specific issues or
periodical payments) and send the Head a copy of the same. In the absence of any such
court order, the Centre will treat each person with parental responsibility as having equal
rights to receive relevant information about the Pupil on request (unless in the Head’s
discretion it is not in Pupil’s best interests to do so).
(b) In signing any form of consent requested by the Centre, the Parent is responsible for
ensuring that all other consents required by law have been obtained.
(c) Parents are responsible for the Pupil’s welfare in the Centre at all times except when the
child is in lessons.

In the event of a complaint which the Parent is unable to resolve satisfactorily, the Parent
must put the complaint in writing to the Head.


Pupil’s personal property is not covered by the Centre’s insurance when on Centre premises.
The Centre accepts no responsibility for loss or damage to Pupil’s personal property on the
Centre premises or on Centre visits.

(a) Personal data provided by or relating to Parent or Pupil will be used by the School for
the purposes of fee billing and collection; maintaining Pupil records; as required in
connection with provision of a Pupil’s education; statistical analysis; market research
and communication.
(b) With prior written consent only from the Parents a Pupil’s details may be used in our
marketing materials including the Pupil’s first name and details of educational
achievements. A Pupil’s photo may also be used in our marketing materials. We may
also use video footage including your child. If you do not wish your child’s details or
photos, or video footage including your child to be used in such a way, then please
notify the head when such a proposal is discussed.
(c) All study materials are protected by copyright. Therefore, all materials, books and
resources remain the property of the owner of the copyright and the School.

Pupils and Parents are jointly liable for any damage caused by them to Centre property, any
assets and equipment

The Centre reserves the right to make reasonable changes from time to time to the standard
Terms and Conditions, to the size and location of the Centre, to its premises and facilities, to
the academic and extra curriculum, the structure and composition of classes, the way the
Centre is run, to the length of the Centre’s terms and to any other aspect of the Centre.
Siblings of children attending Play & Learn will be allowed free admission on a play only
basis. No other concessions will apply.

Play & Learn is the trading style of Play & Learn Education Ltd, a company registered in England & Wales
Play and Learn V03 Nov18

The offer and acceptance of a place are made on the basis that any successful Centre needs
to develop and that the Centre may make reasonable changes to these Terms and Conditions
as they see fit.
Updates to the Terms and Conditions will be published on The Centre’s website.
Parents and the Pupil will inform the Centre promptly of any changes to the details contained
in the Application Form.